Effective Date: 18/06/2025

We at Monday High are committed to ensuring your satisfaction with every purchase. Please read our Returns and Exchanges Policy carefully to understand your rights and obligations.

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1. Free 7-Day Trial Policy

You have 7 calendar days from the date of delivery to request a return or exchange. If 7 days have elapsed since delivery, unfortunately, we cannot offer a refund or exchange.

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2. Eligibility for Returns

To be eligible for a return or exchange:
• The product must be unused, unwashed, and in the same condition as received.
• The product must be returned in its original packaging, including all tags, labels, and accessories.

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3. Non-Eligible Returns

A refund or exchange will not be processed under the following circumstances:
• If the return request is made after 7 days from the date of delivery.
• If the item is used, damaged, or not returned in its original packaging.

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4. Refund Processing

Once your return is approved and picked up, the refund will be processed within 48 hours of the product being received at our facility. For further details, please refer to our Refund Policy.

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5. Reporting Damaged or Defective Items

To report a damaged, defective, or incorrect item:
• Share an unboxing video taken from the moment the package is opened.
• Ensure that the shipping AWB number is clearly visible at the beginning of the video.
• This helps us verify claims swiftly and maintain transparency.

7. How to Initiate a Return or Exchange

To initiate a return or exchange, please Click Here or contact our Customer Support team at [support email/contact number].

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Note: We reserve the right to reject a return or exchange request that does not comply with this policy.